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Frequently Asked Questions

Your questions BEFORE placing an order

Your questions about TRACKING your order

Your questions about RETURNING a part

Your questions about REFUNDS



Your questions BEFORE placing an order

How do I find the correct part for my vehicle?

  1. Enter your vehicle's Year, Make, and Model in our vehicle fitment engine, located in the search bar at the top of every page.
    (Example: 2005 Honda Civic)
  2. Select your Tim/Engine combination in our vehicle fitment engine to provide the most accurate part listings available for your vehicle.
    (Example: EX 1.7L 4Cyl GAS)
  3. Search by keyword or manufacturer part # in the search box, located in the search bar at the top of every page.
If you have any questions, or would like to confirm fitment on a part you have selected, our Customer Service team is available Monday – Friday 5am – 5pm PT. Start a live chat or call us toll-free at 855-867-2276.

How can I be sure the parts you suggest to me will fit my vehicle?

Our car parts specialists have a direct relationship with parts manufacturers worldwide, and they continuously update the data they provide to us. We combine the part data with vehicle data to ensure that the parts Oscaro presents to you will fit and are appropriate for your vehicle. If despite our best efforts you find an error, please contact us and we will work quickly to find the appropriate part for your vehicle or provide you with a refund.

Do you sell used parts?

We do not sell any used parts. We only offer new parts.

What is a Core Charge?

Many parts have integral components that do not frequently fail and are of high value. For example heavy metal castings used for casings or high value components such as circuit boards. A failed item like this is known as a "Core". When a part's Core is returned to a specialty remanufacturer these parts will be rebuilt into serviceable units saving both money and resources. Oscaro only sells new parts; however, your old part may have recoverable components and may be possible to remanufacture. These parts will have a portion of their price identified as a Core Charge. The Core Charge will be refunded to you when the Core is returned to Oscaro. To return cores, please review our return policy.

What is an Original Part?

New vehicles are equipped by the car manufacturers with high quality parts designed by reputable suppliers. Parts identical to those fitted to new vehicles are referred to as original parts. Oscaro markets only original parts or equal quality parts from the most reputable Manufacturers (Bosch, Bendix, Brembo, Magneti Marelli, Ferodo, Valeo, etc).

How do I place an order?

You can order directly on the Oscaro website, OscaroParts.com, 7 days a week - 24 hours a day. Alternatively, you can contact one of our Customer Satisfaction Advocates Toll Free by phone at 855-8-OSCARO, Monday to Friday from 5:00 am to 5:00 pm Pacific time.
Once you have submitted your order, you will receive a summary email with your order number and a link to track your order.

Can I cancel my order after I have placed it?

Yes, you can cancel your order (other than special orders) at any time until it's shipped. Special orders or items that are cut to length or size either will incur a restocking fee or may not be cancelled depending on the circumstance. Once the order has been shipped, you may return it under our return policy.

What are the possible methods of payment?

  1. By credit card online: secure transaction.
  2. By PayPal: secure transaction.
  3. By credit card over the phone: by calling 855-8-OSCARO (Toll Free).
Oscaro Customer Satisfaction Advocates are available Monday to Friday from 5:00 am to 5:00 pm Pacific Time.

When is my credit card charged?

We authorize the order amount against your credit card once you have placed the order. However, your card will not be charged until we have shipped your order from our warehouse. Certain types of non-cancellable and non-refundable special order items will be charged when the order is placed.

When will my order ship?

Orders placed by 3:00pm Pacific Time will usually ship the same day they are placed. However, please allow 24 hours for your order to be filled by our warehouses. Although we make best efforts, Oscaro cannot guarantee that an order will ship the same day it is placed. Orders typically do not ship on week-ends. Please ensure that FedEx, UPS, and/or any other carrier used can deliver to the specified shipping address.

What are the shipping methods?

Standard delivery and small packages will be shipped standard ground via UPS or FedEx. Express is also available at additional cost. These options are presented at order checkout. Bulky, overweight or specialty materials will be shipped via freight carriers, typically Con-way or DHL. The carrier selected for these items will be selected based on the Customer's desired ship to location. For these types of items you will be billed for the total shipping cost.

Is delivery also possible in Hawaii and Alaska?

Oscaro currently ships to all street addresses in the United States including Alaska and Hawaii. At this time we are unable to ship to APO/FPO addresses, Canada or Mexico.

Can I exchange a part that does not fit my vehicle?

Generally Oscaro will be happy to accept all parts sold for return at the Customer's request within one year following delivery. Oscaro is confident that the parts we present to you will fit your vehicle. In the unusual circumstance that you need to return a part, Oscaro will make every effort to make it quick and painless. Please find the details under our return policy.

Are the parts I purchase under warranty?

All parts sold by Oscaro are subject to our limited warranty.

Your questions about TRACKING your order

What is the status of my order?

From the www.oscaroparts.com home page, please click on "Sign In" to access your account. Once in your account page, you can review the status and track the delivery of your order.

How do I track the delivery of my order?

From the www.oscaroparts.com home page, please click on "Sign In" to access your account. Once in your account page, you can review the status and track the delivery of your order.

How do I change my shipping address?

If your package is not already in shipment, you can change to the delivery address. From the www.oscaroparts.com home page, please click on "Sign In" to access your account. Once in your account page, you can review and edit orders that have not shipped.

What if I have an issue with the tracking number?

In this case, an Oscaro will open an investigation with the carrier. Please contact Oscaro directly at [email protected] or call Toll Free at 855-8-OSCARO. One of our Customer Satisfaction Advocates will connect with you promptly to address this situation.

What if I received a part that I did not order?

We apologize for this unfortunate incident and thank you for informing us of our mistake. Please contact Oscaro directly at [email protected] or call Toll Free at 855-8-OSCARO. One of our Customer Satisfaction Advocates will connect with you promptly to address this situation.

What if there is a part missing from my order?

We apologize for this unfortunate incident and will correct our error promptly. Please contact Oscaro directly at [email protected] or call Toll Free at 855-8-OSCARO. One of our Customer Satisfaction Advocates will connect with you promptly to address this situation.

Your questions about RETURNING a part

How do I return a product that does not fit?

Generally, Oscaro will be happy to accept most new parts sold for return at the Customer's request. Oscaro is confident that the parts we present to you will fit your vehicle. In the unusual circumstance that you need to return a part, Oscaro will make every effort to make it quick and painless.
Please find the details of how to return a part in our return policy.

Have you received my returned part(s)?

Please contact Oscaro directly at [email protected] or call Toll Free at 855-8-OSCARO. One of our Customer Satisfaction Advocates will connect with you promptly to answer your questions.

Your questions about REFUNDS

What are the repayment terms?

Oscaro will initiate refunds within three working days after accepting receipt of the returned part. The refund will be made by the same payment method used for the original purchase. The exact timing of the refund may depend on your original payment method and timing of the part receipt.

Has Oscaro processed my refund?

Please contact Oscaro directly at [email protected] or call Toll Free at 855-8-OSCARO. One of our Customer Satisfaction Advocates will connect with you promptly to answer your questions.

I have another question about my refund

Please contact Oscaro directly at [email protected] or call Toll Free at 855-8-OSCARO. One of our Customer Satisfaction Advocates will connect with you promptly to address this situation.