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Oscaro Return Policy

We take great pride in our industry-leading return policy.
No hidden fees or pages of fine print – simply our promise to get you the right part in your hands as quickly as possible.

free 365-day returns

If something is not right with your order, Oscaro offers up to 365 days (yes, a full year!) to return a part if you are not completely satisfied.
Our goal is to make it quick and painless, so you can make your decision without agonizing over every detail.

Hassle-Free Return Process

You have 365 days (from purchase date) to request a return

Oscaro pays the return freight (excluding core returns)

Zero restocking fees

Refunds will be processed within ten days of Oscaro's receipt of the returned items

Returns received within 60 days will be refunded via the same method of payment

Returns received after 60 days will be refunded via Oscaro check

Submit Your Return Request
Step 1: Find Your Order Number and Part Number(s)

Go to My Orders to access your order history

Click on the Order # to view your Order Details

Locate the Part Number(s) for the items in the Description field you would like to replace or return

Step 2: Complete the Online Return Request Form

Click on the link in the upper right hand corner labeled "Return Request"

Verify your name and contact information are correct or update them by visiting My Account

Select the Order Number that corresponds to the part(s) that you are returning

If you are not planning on returning all items in your order, enter the Part Number(s) for each part that you are returning

Select the reason for your return from the menu options so that we can process your request as quickly as possible

If you are returning items from multiple orders, please complete a separate Return Request form for each order

Step 3: Verify Return Request Confirmation

Check that you have received an email confirming that we have received your return request

Check that you have received a second email with your Return Request Number and a pre-paid return shipping label

Contact us if you did not receive these emails

Get Help From Our Customer Service Advocates
3 easy ways to get help with your return process:

Call us toll-free at 855.867.2276

Start a live chat

Email us at [email protected]

Return Address

Please package the part in a sturdy box or crate and wrap and/or cushion the part to prevent damage during shipment. Once packaged, ship the item(s) to:

Oscaro Returns Department
90 Santas Village Road #B235
Scotts Valley, CA 95066

Upon receipt of the item(s), we will validate the condition of the parts, packaging, and manuals before processing your refund. Missing or damaged items may impact the completion of the refund. Learn more about our Return Exceptions.

Fitment Problems

We are confident that the parts we present to you will fit your vehicle. In the case that the part you received does not fit your vehicle, we'll make every effort to get the right part in your hands as quickly as possible. Please contact our Customer Service Advocates so that we can help you identify the correct parts needed for your vehicle.

If you are not fully satisfied, you have up to 365 days to return your part(s). To start your return process, please Submit Your Return Request.

Core Charge Returns
What is a Core Charge?

A Core Charge is similar to a recycling deposit collected at the time of purchase. These parts can be remanufactured by specialists to meet original equipment (OE) specifications. We encourage you to return your Core parts. Recycling previously used parts is good for the environment and helps reduce the cost of your repairs.

Core Charge Refund:

Your "Core Charge" will be refunded once the original part has been received. To start your Core return process, please Submit Your Return Request.

Pack the Core part in the original shipping box and mail to Oscaro Returns Department. The Core part must be fully assembled and include all components that were received with the new item. The Customer is responsible for shipping costs for Core return.

When the Core part is received, the part will be inspected to ensure suitability for remanufacturing. Please note, Core parts that are physically broken or damaged, are missing parts, have clearly been subject to destructive abuse or are not in remanufacturable condition, may impact the completion of the refund.

If the part is not in acceptable condition, a Customer Service Advocate will contact you to determine your desired course of action.

Warranty Returns

If you have a failed part that is covered under the Oscaro's or the Manufacturer's warranty, please contact an Oscaro Customer Service Advocate as soon as you discover the failure. We will work with our Manufacturer Partners to replace the part under warranty as quickly as possible.

Return Exceptions

Oscaro takes great pride in our industry-leading return policy. We ask that you assist us in keeping our prices low by ensuring that any returns you send to us are in the condition that you would accept for use in your own car. Cases of missing components, damage or soiling, may impact the completion of the refund.

If the part is not in acceptable condition, a Customer Service Advocate will contact you to determine your desired course of action.