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Shipping Policy

Shipping Policy

Oscaro ships to all street addresses in the United States, including Alaska and Hawaii. We are unable to ship to APO/FPO addresses, PO Boxes, Puerto Rico, Canada or Mexico. Small packages will be shipped via UPS or FedEx. Bulky, overweight or specialty materials will be shipped via freight carriers, such as Con-way or DHL. Oscaro customer service will contact you if your order requires freight shipping.

Shipping Methods

Oscaro views low shipping prices and fast delivery as a way to win over our customers, not a way to make additional profit. This is why we make every effort to minimize the expense and pass the savings onto you. To provide the best prices which match your delivery needs, we have adopted the following shipping methods.

  • Free Standard Ground Shipping: FREE Standard Ground shipping for orders with a merchandise total of $65 or greater.
    • If the product total is $65 or over, standard ground shipping is FREE.
    • Orders are shipped standard ground via UPS or FedEx Monday through Friday.
    • Orders are processed Monday to Friday within 24 hours.
    • Items that due to size, weight or material which may require freight carriers are excluded.
    • Free Standard Ground shipping is not available to Alaska or Hawaii.
  • Flat Rate Standard Ground Shipping: Standard Ground shipping is a Flat Rate of $9.99 for orders with a merchandise total of $65 or less.
    • If the product total is less than $65, standard ground shipping is a Flat Rate of $9.99.
    • Orders are shipped standard ground via UPS or FedEx, Monday through Friday.
    • Orders are processed Monday to Friday within 24 hours.
    • Items that due to size, weight or material which may require freight carriers are excluded.
    • $9.99 Standard Ground shipping is not available to Alaska or Hawaii.
  • Flat Rate Express Shipping: Express shipping is a Flat Rate of $29.99.
    • Orders are shipped standard express via UPS or FedEx Monday through Friday.
    • Orders are processed Monday to Friday within 24 hours.
    • Not all items are available for Express Shipping.  Some items due to size, weight or material, may require ground parcel or freight carriers and are excluded.
    • Express Shipping is not available to Alaska or Hawaii.
  • Shipping to Alaska and Hawaii: Standard Ground to Alaska and Hawaii is a Flat Rate of $49.99.
    • Orders to Hawaii and Alaska are a Flat Rate of $49.99 with UPS, or FedEx standard ground Monday to Friday delivery.
    • Orders are processed Monday to Friday within 24 hours.
    • Items may not be available to ship to Hawaii and Alaska due to size, weight or material.
  • Freight Shipping & Custom Items:
    • Items that due to size, weight or material may require freight carriers, such as Con-way or DHL and are excluded from Free or Flat Rate Shipping. The freight shipping requirement is not mentioned on the product or cart pages. Oscaro customer service will contact you if your order requires additional handing, packaging, or freight shipping costs. These costs will be detailed on the order invoice.
    • Custom items may require additional handling or packaging costs are excluded from Free or Flat Rate Shipping. This additional packaging or handling is not mentioned on the product or cart pages. Oscaro customer service will contact you if your order requires additional handing or packaging. These costs will be detailed on the order invoice.

If unsure which shipping option applies, or have concerns about your shipping option, please contact Oscaro Customer Service.

Delivery Times

We make our best effort to ship all orders the same day if received before 1:00pm ET. Please note that Oscaro cannot guarantee same day processing, so please allow 24 hours for your order to be filled by our warehouses. Orders placed after 1:00pm ET on Friday or on Saturday or on Sunday will be processed on Monday. Our carriers do not regularly deliver on weekends, so please expect your delivery Monday through Friday. Our carriers deliver by 4:30pm local time to businesses, and 8:00pm to residences. Customers are responsible for ensuring that FedEx, UPS, and/or any other carrier used can deliver to specified shipping address. Please allow 3-7 business days for delivery with standard ground shipping, and 3 business days for delivery with express shipping.

For example: An order with Express shipping placed on Wednesday at 9:00am EST will arrive Monday before 8:00pm. An order with Express shipping placed on Friday at 4:00pm EST will arrive Wednesday before 8:00pm.

Multiple Shipments

In order to deliver your products as quickly as possible, Oscaro frequently ships items from different warehouses or directly from our supplier partners. Therefore you may receive multiple tracking numbers about an individual order. If you have any questions concerning your order please contact Oscaro Customer Service.