Frequently Asked Questions

Your questions BEFORE placing an order

How do I find the correct part for my vehicle?

In the search bar at the top of every page you will see a vehicle menu and a keyword search box.

  1. Enter your vehicle's Year, Make, Model and Engine in our vehicle menu and click on the "GO" button. You'll see a list of all parts in our catalog that fit your vehicle.
  2. Search by keyword or manufacturer part # in the keyword search box and click on the "GO" button. You'll see a list of parts that match your keyword text.
  3. Look for the filter options on the left-hand side of the search results page to filter your search results by brand or part specifications.

If you have any questions, or would like to confirm fitment on a part you have selected, our Customer Service team is available Monday - Friday 5am - 5pm PT. Call us at 855-867-2276.

How can I be sure the parts you suggest to me fits my vehicle?

Our car parts specialists have a direct relationship with parts manufacturers worldwide, and they continuously update the data they provide to us. If something is not right with your order, Oscaro offers up to 365 days (yes, a full year!) to return a part if you are not completely satisfied. We take great pride in our industry-leading return policy. No hidden fees or pages of fine print - simply our promise to get you the right part in your hands as quickly as possible, or your money back. To start your return process, please submit your Return Request.

Do you sell used parts?

We do not sell any used parts - ever. We only offer new parts.

What is a Core Charge?

A Core Charge is similar to a recycling deposit collected at the time of purchase. As Core parts can be remanufactured by specialists to meet original equipment (OE) specifications, we encourage you to return your Core parts. Recycling previously used parts is good for the environment and helps reduce the cost of your repairs. The Core Charge collected at the time of purchase will be refunded once the original part has been received. To start your Core return process, please submit your Return Request. Select "Core Return" in the Reason For Return menu option and "Refund" in the Desired Resolution menu option.

What does the label OE (Original Equipment) mean?

New vehicles are equipped by the car manufacturers with high quality parts designed by reputable suppliers. Parts identical to those fitted to new vehicles are referred to as original parts. Oscaro markets only original parts or equal quality parts from the most reputable Manufacturers (ACDelco, Motorcraft, Mopar, Bosch, Valeo and more).

How do I place an order?

You can order directly on the Oscaro website, OscaroParts.com, 7 days a week, 24 hours a day. Alternatively, you can contact one of our Customer Satisfaction Advocates Toll Free by phone at 855-8-OSCARO, Monday to Friday from 5:00 am to 5:00 pm Pacific time.

Can I cancel my order after I have placed it?

Our goal is to deliver your parts as quickly as possible, so orders are typically processed the same day they are placed. If you need to cancel your order, please send an email to our customer service team at [email protected] and we'll gladly make sure you're taken care of.

What types of payment do you accept?

We accept American Express, MasterCard, VISA, Discover Card and PayPal.

When is my credit card charged?

When you place your order through our website, we will authorize the order amount against your credit card. Your credit card charge will not be completed until we have shipped your order from our warehouse.

What shipping options are available?

All orders $65 or more ship for free via UPS, USPS or FedEx Ground. Standard Ground deliveries under $65 ship for a flat-rate fee of $9.99. Express Delivery is available for a wide selection of parts for $35. For more details, please read our Shipping Policy.

Is delivery also possible in Hawaii and Alaska?

Unfortunately, we do not ship to Hawaii or Alaska at this time.

Can I exchange a part that does not fit my vehicle?

If something is not right with your order, Oscaro offers up to 365 days (yes, a full year!) to return a part if you are not completely satisfied. Our goal is to make it quick and painless, so you can make your decision without agonizing over every detail. We take great pride in our industry-leading return policy: no hidden fees, no pages of fine print. Just our promise to get you the right part in your hands as quickly as possible. To start your return process, please submit your Return Request.

Are the parts I purchase under warranty?

At Oscaro, we stand behind the parts that we sell. We selectively partner with OE quality automotive part manufacturers who undergo extensive quality testing for the longest lasting, more durable parts. Our warranty process is simple: we match the warranty policies provided by our part manufacturers, including lifetime warranty protection! While even the highest premium parts can fail on occasion, our goal is to keep you driving safely and back on the road as quickly as possible. If a part fails during the manufacturer's warranty period, we'll replace it or refund it. For more details, please read our Warranty Policy.

Your questions about TRACKING your order

What is the status of my order?

You can check the status of your order, find your tracking number(s), and follow the delivery status of your package(s) anytime in your account. If you don't remember your access information to your account, please reset your password.

What if I have an issue with the tracking number?

Please contact Oscaro directly at [email protected] and we'll help track the status of your order.

What if I received a part that I did not order?

If there is an issue with your order, we'll make it right. To start your return process, please submit your Return Request. Select "Received Incorrect Part" in the Reason For Return menu option and let us know if you'd like a refund or a replacement item.

What if there is a part missing from my order?

If there is an issue with your order, we'll make it right. To start your return process, please submit your Return Request. Select "Missing Parts" in the Reason For Return menu option and let us know if you'd like a refund or a replacement item.

Your questions about RETURNING a part

How do I return a product that does not fit?

If there is an issue with your order, we'll make it right. To start your return process, please submit your Return Request. Select "Does Not Fit" in the Reason For Return menu option and let us know if you'd like a refund or a replacement item.

Have you received my returned part(s)?

You will receive an email once we have received and processed your return.

Your questions about REFUNDS

How quickly will I receive my refund?

Your refund will be processed within ten days of receiving your item(s).

Has Oscaro processed my refund?

You can check the status of your return anytime in your account. If you don't remember your access information to your account, please reset your password.

What if I have another question about my refund?

If you have a question regarding your refund, please send an email to our customer service team at [email protected] and we'll gladly make sure you're taken care of.