Return policy

Oscaro Return Policy

Our goal is to make it quick and painless, so you can make your decision without agonizing over every detail. We take great pride in our industry-leading return policy: no hidden fees, no pages of fine print. Just our promise to get you the right part in your hands as quickly as possible.

Free 365-Day Returns

If something is not right with your order, Oscaro offers up to 365 days (yes, a full year!) to return a part if you are not completely satisfied.

Hassle-free return process

  • You have 365 days (from purchase date) to request a return (excluding CORE returns)
  • Oscaro pays the return freight (excluding CORE returns)
  • Zero restocking fees
  • Refunds will be processed within 30 days of Oscaro's receipt of the returned items
  • Returns received within 60 days will be refunded via the same method of payment
  • Returns received after 60 days will be refunded via Oscaro check

Submit Your Return Request: Easy as 1-2-3!

Step 1: Find your Order

  1. Click on the button below labeled "START RETURN"
  2. Login
  3. Locate your Orders Available For Return
  4. Click on the Order # that you would like to replace or return
    If your order is not listed, it may not qualify for return: please contact our Customer Service

Step 2: Complete the Online Return Request Form

  • Verify that your email and phone are correct, or update them as needed
  • Select the item(s) you would like to return or replace
  • For each item selected, provide Quantity Returned, Reason for Return, and Desired Resolution
  • Verify that your return address is correct, or update it as needed
  • Submit the form by clicking on the SUBMIT button
  • If returning parts from multiple orders, complete a separate Online Return Request Form for each order

Step 3: Verify Return Request Confirmation

  • Check that you have received our email with your Return Merchandise Authorization (RMA) Number to confirm that we have received your return request
  • You will receive an email from our Customer Service team within 2 business days to assist you with your next steps
  • Contact us if you did not receive these emails

Start return

Fitment Problems

We are confident that the parts we present to you will fit your vehicle. In the unlikely case that the part you received does not fit your vehicle, we'll make every effort to get the right part in your hands as quickly as possible. Please contact our Customer Service Advocates so that we can help you identify the correct parts needed for your vehicle.

If you are not fully satisfied, you have up to 365 days to return your part(s). To start your return process, please Submit Your Return Request.

CORE Charge Returns

What is a CORE Charge?

A CORE Charge is similar to a recycling deposit collected at the time of purchase. As CORE parts can be remanufactured by specialists to meet original equipment (OE) specifications, we encourage you to return your CORE parts. Recycling previously used parts is good for the environment and helps reduce the cost of your repairs.

The CORE Charge collected at the time of purchase will be refunded once the original part has been received. While we gladly pay for freight on any other types of returns, you are responsible for all shipping charges on CORE returns. To start your CORE return process, please Submit Your Return Request.

All CORE returns must be received within 60 days of purchase date.

The CORE part must be fully assembled and include all components that were received with the new item. Please drain any fluids from unit. When possible, use the new box and make sure all components are included.

Once your CORE return request has been approved, you will receive an email from our Customer Service team with a shipping address. The shipping address location will vary depending on where you live to accomodate for the lowest freight cost as possible. Take the CORE to the shipper of your choice and send us your tracking number so that we can expedite your refund.

Important - your shipment must have a tracking number to process your refund.

When the CORE part is received, the part will be inspected to ensure suitability for remanufacturing. Please note, CORE parts that are broken, damaged or having missing components may be rejected. If the CORE is rejected, a Customer Service Advocate will contact you to determine your desired course of action.

Warranty Returns

If you have a failed part that is covered under the Oscaro or the Manufacturer's warranty, please contact an Oscaro Customer Service Advocate as soon as you discover the failure. We will work with our Manufacturer Partners to replace the part under warranty as quickly as possible.

Return Exceptions

Oscaro takes great pride in our industry-leading return policy. We ask that you assist us in keeping our prices low by ensuring that any returns you send to us are in the condition that you would accept for use in your own car. Cases of missing components, damage or soiling, may impact the completion of the refund.

If the part is not in acceptable condition, a Customer Service Advocate will contact you to determine your desired course of action.

Refund Calculation

Refunds will be processed within 30 days of Oscaro's receipt of the returned item.

Full Return

If you return a full order, you will be fully refunded, including the original shipping fees, taxes, and core charges.

Partial Return

If you return a portion of your order, your partial refund will exclude the original shipping fees.

If you return a portion of your order, and if you applied a promo code to your total order, your total dollar discount will be distributed proportionally across the items being returned, to calculate your partial refund.

Get Help From Our Customer Service Advocates

2 easy ways to get help with your return process: