Our goal is to make it quick and painless, so you can make your decision without agonizing over every detail. We take great pride in our industry-leading return policy: no hidden fees, no pages of fine print. Just our promise to get you the right part in your hands as quickly as possible.
If something is not right with your order, Oscaro offers up to 365 days (yes, a full year!) to return a part if you are not completely satisfied.
We are confident that the parts we present to you will fit your vehicle. In the unlikely case that the part you received does not fit your vehicle, we'll make every effort to get the right part in your hands as quickly as possible. Please contact our Customer Service Advocates so that we can help you identify the correct parts needed for your vehicle.
If you are not fully satisfied, you have up to 365 days to return your part(s). To start your return process, please Submit Your Return Request.
A CORE Charge is similar to a recycling deposit collected at the time of purchase. As CORE parts can be remanufactured by specialists to meet original equipment (OE) specifications, we encourage you to return your CORE parts. Recycling previously used parts is good for the environment and helps reduce the cost of your repairs.
The CORE Charge collected at the time of purchase will be refunded once the original part has been received. While we gladly pay for freight on any other types of returns, you are responsible for all shipping charges on CORE returns. To start your CORE return process, please Submit Your Return Request.
The CORE part must be fully assembled and include all components that were received with the new item. Please drain any fluids from unit. When possible, use the new box and make sure all components are included.
Once your CORE return request has been approved, you will receive an email from our Customer Service team with a shipping address. The shipping address location will vary depending on where you live to accomodate for the lowest freight cost as possible. Take the CORE to the shipper of your choice and send us your tracking number so that we can expedite your refund.
When the CORE part is received, the part will be inspected to ensure suitability for remanufacturing. Please note, CORE parts that are broken, damaged or having missing components may be rejected. If the CORE is rejected, a Customer Service Advocate will contact you to determine your desired course of action.
If you have a failed part that is covered under the Oscaro or the Manufacturer's warranty, please contact an Oscaro Customer Service Advocate as soon as you discover the failure. We will work with our Manufacturer Partners to replace the part under warranty as quickly as possible.
Oscaro takes great pride in our industry-leading return policy. We ask that you assist us in keeping our prices low by ensuring that any returns you send to us are in the condition that you would accept for use in your own car. Cases of missing components, damage or soiling, may impact the completion of the refund.
If the part is not in acceptable condition, a Customer Service Advocate will contact you to determine your desired course of action.
Refunds will be processed within 30 days of Oscaro's receipt of the returned item.
If you return a full order, you will be fully refunded, including the original shipping fees, taxes, and core charges.
If you return a portion of your order, your partial refund will exclude the original shipping fees.
If you return a portion of your order, and if you applied a promo code to your total order, your total dollar discount will be distributed proportionally across the items being returned, to calculate your partial refund.
2 easy ways to get help with your return process:
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